Thursday, February 10, 2011

"When You Solve Million Dollar Problems Every Day For A Living..."


 The above quote is from a woman working at a company that is a member of the Corporate Alliance to End Partner Violence (CAEPV). She told me the hardest thing she ever did was walk down the hall to ask for help from someone who worked for her.

Because she was supposed to be the smart, professional educated one…not the one being abused and asking for help.

So how does domestic violence impact the workplace? Here’s some insight from the US Centers for Disease Control and Prevention (CDC):

• In February of 2008, the CDC released the most comprehensive US survey regarding intimate partner violence - 23.6% of women and 11.5% of men reported at least one lifetime episode of intimate-partner violence.

• According to the CDC, intimate partner violence victims lose a total of nearly 8.0 million days of paid work a year—the equivalent of more than 32,000 full-time jobs—and nearly 5.6 million days of household productivity as a result of the violence.

• The cost of domestic violence to the US economy is more than $8.3 billion. This cost includes medical care, mental health services, and lost productivity (e.g., time away from work).

And some additional insights into productivity losses:

• Researchers from the University of Arkansas found that women who were victims of recent domestic violence had 26 percent more time lost to tardiness and absenteeism than non-victims.

If you think that this does not happen to people who work, think again. The Corporate Alliance to End Partner Violence did a national survey of full-time employed adults, and found the following: 

• 21% of the full-time employed adults polled identified themselves as victims of domestic violence; 64% percent of them indicated their ability to work was significantly impacted

• 31% of co-workers felt obliged to cover for a co-worker who as a victim; 38% of co-workers were concerned for their own safety

What about abusers? The Maine Department of Labor found that:

• 78% of surveyed perpetrators used workplace resources to express remorse or anger, check up on, pressure, or threaten their victim

• 74% had easy access to their intimate partner’s workplace

• 21% of offenders reported they contacted the victim at the workplace

And why is it that victims don’t just leave?

• In cases of homicide related to domestic violence; 75% of the time it is when the victim is leaving or has left the abuser. This means leaving is potentially VERY dangerous for a victim—a victim who may be your employee.

What about workplace safety?

• Domestic violence coming to the workplace accounts for 24% of workplace violence incidents (BLS, October 2006)

So why should employers care about this? If you haven’t already gotten the sense (and there is more information available in the Facts and Stats section of the CAEPV website):

• It is an absenteeism issue
• It is a productivity issue
• It is a turnover issue
• It is a presenteeism issue (this means you are present, but not really focused and able to work)
• It is a workplace safety issue

And who in your workplace is potentially impacted by domestic violence coming to work?

• Victim
• Abusive person
• Co-worker
• Manager
• Family member

So what can an employer do?

Here are the "six steps" that we suggest at the Corporate Alliance for creating a successful domestic violence in the workplace policy. You can find an entire downloadable document on these six steps on our website at in our Take Action/Starting a Workplace Program Section.

1) Organize a multi-disciplinary team to oversee the process.
A multidisciplinary team allows the stakeholders in different areas of the company to plan for program implementation in a way that works best for the organization. The stakeholder group should establish a realistic action plan and timeline for implementing the program. Areas that should be represented on the team include professionals from the following areas: human resources; health and medical; legal; security; internal communications; public or media relations or consumer affairs; community outreach; employee assistance programs (EAPs); and unions.

A key component to the success of a workplace program is a commitment from the uppermost levels of the organization. To give the team legitimacy, it is optimal to have the chief executive officer (CEO) or president appoint its members. In this first step, employers may want to consider surveying employees regarding issues of workplace safety, including intimate partner violence. This approach allows the multidisciplinary team to have a baseline level regarding employee awareness of all workplace safety issues.

2) Develop a workplace policy addressing intimate partner violence.

The CAEPV sample policy (available on our website) includes the issue of intimate partner violence in a more comprehensive policy on workplace safety. This fact does not mean that a company cannot have a separate policy on domestic violence as a workplace issue. For example, CAEPV Member Liz Claiborne Inc. has two distinct policies; however, the inclusion of intimate partner violence within a comprehensive policy may streamline the process for many companies.

The multidisciplinary team should review existing policies and procedures to determine which policy covers the issue of intimate partner violence. Examples of such policies include family friendly benefits, such as flexible leave time that can be used to attend court or go to counseling. The policy should allow supervisors and human resources professionals to offer paid time off, flexible hours, or new shifts to victims so that the victims can avoid or flee their batterers, seek social service assistance, or deal with legal matters. Policies should emphasize that no violence or threats of violence should take place on workplace grounds or while an employee is on duty or acting in the interests of the employer, and they should spell out potential consequences of such actions.

This approach holds true whether the person making the threat is to a co-worker, vendor, or intimate partner at home. It allows companies to discipline abusive employees who are violent or who threaten violence, including those who use workplace phones, faxes, or e-mail or other resources to harass their intimate partners.

State and municipal laws vary greatly with reference to intimate partner violence and workplace issues such as unemployment insurance and nondiscrimination laws. Companies should work directly with their legal departments to develop policies and programs. They can access up-to-date information on legislation regarding intimate partner violence and unemployment insurance, leave for victims of domestic violence, nondiscrimination laws, domestic violence policies, and workplace restraining orders at the Legal Momentum website ( ).

The focus of workplace policies and plans should be safety issues for the workplace and for the victim. Keep in mind that a workplace policy and program is only as good as the internal culture that supports it. Companies must create a workplace in which victimized employees believe that they will get help and will not be fired or discriminated against for sharing this information with a supervisor or manager. The same must be true for batterers who voluntarily seek help through workplace resources.

3) Provide training - "Recognize, Respond and Refer”.

A series of departments within each organization should be trained; first and foremost, all members of the interdisciplinary team should receive training. This training includes awareness and general knowledge of intimate partner violence and familiarity with the company’s policies and protocols in handling such cases. Specific protocols include determining who brings the team together when a case comes up and how cases are reviewed. This training must take place before any internal publicity about the policy or program.

Members of the security team should be trained to perform threat assessments; help create individual workplace safety plans; and assist victims of intimate partner violence by providing escorts to and from the office, securing parking and work spaces, screening calls, and providing other services. In some states, employers can apply for orders of protection on behalf of victimized employees.

The goal is to train managers to recognize—to be aware of signs of violence for potential victims and perpetrators, and local domestic violence service providers often can assist with this training at little or no cost. Because managers are not in a position to address domestic violence as a separate issue unless the employee self-discloses the problem, managers should understand how to respond—to appropriately address changes in behavior that is affecting performance. Finally, managers should learn to whom to refer—whom to call internally and externally if such a situation arises. (There is actually a fourth “R” if a workplace gets really good—reach out—partner with the community and other employers.)

Training should include issues of privacy and confidentiality. In some companies, information regarding a domestic violence situation is kept separately from the regular employee file to protect the confidentiality of the victim. Company representatives should not give personal advice or counseling (unless they are part of an in-house EAP)—this type of help should be left to the experts. Explanations of items, such as protective orders and how to enforce them under local law, are helpful. Training should outline what actions are appropriate and what referrals are available. Policies and protocols are guidelines, however, and there are not always black and white correct answers. Many incidents have to be handled on a case-by-case basis.

Employee education should include an understanding of intimate partner violence, possible warning signs, and how to respond sensitively and confidentially when victimized employees are identified. Employees should learn how to communicate with a victim or a perpetrator. As in the case of managers, coworkers are not counselors, but are facilitators for helping co-workers.

4) Build awareness through workplace communications.

Employers can use newsletters, payroll stuffers, e-mail, intranet sites, posters, and brochures to provide ongoing information to employees. Many of these materials are available for free or for a nominal fee from local service providers and other organizations.

Employers should incorporate information about awareness of domestic violence into employee orientation programs, handbooks, or intranet-based human resources information. For the best effect, educational and awareness programs on domestic violence should be intertwined with other complimentary programs. Employee wellness fairs, workplace safety programs, and family issues seminars are effective venues for sharing information about intimate partner violence.

5) Enlist employees' help to ensure a violence-free zone.

Employees should know that they will not be penalized for seeking help for themselves, their families, or co-workers. In conjunction with the human resources department and EAP (if applicable), employers should offer resources for victims of intimate partner violence and abusers. Employees should be educated regarding security procedures to keep themselves and others safe in the workplace, including how to avoid inadvertently giving batterers access to victims and where to go to report a potential threat. Employees should receive information on how to recognize the signs of a troublesome or abusive relationship and know where to turn for assistance for themselves or for co-workers.

A 2001 study found that perpetrators of deadly domestic violence had several common characteristics, including extreme jealousy and possessiveness, stalking, and hitting victims at least once before the death occurred. All of these abusers had been violent with a previous partner. In this study, everyone who was close to the victims and perpetrators knew that something was wrong in the relationships but did not intervene. Employers must work with victims to develop an individualized workplace safety plan without making assistance contingent on any action by the abused person (e.g., leaving the batterer).

For additional employee education, employers can invite local resource groups, such as local shelters, counseling groups, or law enforcement agencies, to provide speakers for company programs. Most local groups are happy to provide speakers and information. Companies should empower employees to take a stand—as caring co-workers and as the company’s ambassadors. Interested employees can form a communications task force that works within the guidelines established by the cross-functional steering committee to implement a communications plan.

6) Broaden communications to include the community, important stakeholders in the company’s industry, and other organizations.

Employers can spread the word and encourage other companies to participate by communicating the message to key external stakeholders, including local and trade media, community and trade organizations, customers, suppliers, shareholders, and government officials. Networking with other employers to share case studies and best practices strengthens the employer’s program and provides a forum to provide assistance to other employers that may be interested in addressing domestic violence as a workplace issue.

Whether individually or in groups, these employers are committed to reaching out to the community to engage local service providers in training their staff or EAP members. They also engage employees in volunteer activities for service providers. They partner with service agencies for events, such as medical fairs, employee-wellness fairs, and community projects, and conduct drives to collect clothes, toys, furniture, or money for a local domestic violence program or shelter.

Employers who take on the challenge of addressing intimate partner violence as a workplace issue are true leaders. They are choosing enlightened self-interest in an effort to save lives—and change society.

As a survivor of intimate partner violence shared with me, ‘‘Were it not for my company’s program on intimate partner violence, not only would I probably not have a job, I would probably not be alive today.’’


Bernie Dyme said...

This is a great post and CAEPV is a great organization whose focus on domestic violence and engagement of workplaces is crucial. Domestic violence is a major problem that needs to be brought into the open. Far too often however, in the workplace, it is avoided. As the President of an EAP company, I wholeheartedly support the notion that organizations work with their EAP to develop strategies for prevention and intervention. EAP is a great resource for training and education. EAPs can also help develop policies and provide resources when the need arises.

Keep up the fight Kim.

Kim Wells said...

Bernie - you are so right EAP is an invaluable partner in this process. That is why we created the S2 - Safer, Smarter Workplace project to maximize the resources of employers and EAPs working together on the issue of domestic violence. Thank you for all you do!